Troubleshooting Trezor Setup – Fixes You’ll Find at Trezor.io/start

If you’re trying to set up your Trezor and running into issues, Trezor.io/start offers not only setup instructions but also resources for common troubleshooting problems. Here’s how to solve the most frequent hiccups during the onboarding process.

Problem 1: Device Not Recognized

Fixes:

• Try a different USB port or cable
• Ensure you’ve installed Trezor Bridge or use Trezor Suite
• Restart your computer and relaunch the app

Problem 2: Setup Stuck at Firmware Installation

Fixes:

• Ensure the Trezor is fully connected and screen is visible
• Use the original cable
• Disable antivirus/firewall temporarily if it blocks USB

Problem 3: PIN Code Not Accepted

Fixes:

• Remember the PIN is entered by grid layout on the device screen—not typed directly
• If forgotten, reset the device (you’ll need your recovery seed)

Problem 4: Can’t Add Accounts

Fixes:

• Ensure you’ve installed the correct coin app on the Trezor
• Restart Trezor Suite
• Update your firmware via Trezor.io/start

Using Trezor Support

At the bottom of the Trezor.io/start page, you’ll find links to:

• Knowledge Base
• Contact Support
• Community Forums

Final Thoughts

Trezor.io/start is more than a setup guide—it’s your hub for secure onboarding, updates, and issue resolution. Bookmark it, use it, and refer to it any time your Trezor needs a tune-up.